Privacy Policy

1. Definitions

“AxenHub”, “we”, “us” refers to AxenHub G.K. operating the website at AxenHub.digital. “You” refers to a visitor, customer, or person contacting us. “Personal data” means information that relates to an identified or identifiable person. “Processing” means any operation performed on personal data (collection, storage, use, disclosure, deletion).

2. Scope

This Policy applies to our website pages (including policy pages) and communications initiated through our contact forms or email. It does not cover third-party websites linked from our pages (those have their own policies).

3. Who controls your data

Controller: AxenHub G.K.

• Address: 1-8-1 Marunouchi, Chiyoda-ku, Tokyo 100-0005, Japan
• Phone: +81 3-6700-1842
• Email: hello@axenhub.digital
• Business ID: JP-AXH-2026-0214
• Hours: Mon–Fri 10:00–19:00 (JST)

4. Data we collect

We may collect the following categories of personal data:

• Contact data: name, email address, phone number , and message contents.
• Inquiry metadata: date/time of submission, subject line, and internal routing notes.
• Technical data: device and browser information, approximate location derived from IP address (country/region level), and server logs (e.g., requests and errors).
• Cookie data: preferences and performance-related information described in Section 7.

We do not ask you to provide sensitive categories of personal data via our forms. Please avoid including such data in messages.

5. How we use data (purposes)

We process personal data for the following purposes:

• To respond to inquiries and provide information about modules, plans, and learning routes.
• To provide customer support and maintain communications you request.
• To improve the website’s stability, security, and performance (e.g., monitoring errors and abuse prevention).
• To maintain records of communications for quality and continuity.

6. Legal bases (where applicable)

Depending on applicable laws and the context, processing may be based on: your consent (e.g., submitting a form with a consent checkbox), performance of a contract or steps prior to entering a contract (responding to your request), and legitimate interests (e.g., website security, preventing abuse, and ensuring service continuity). Where consent is required, you can withdraw it at any time by contacting us.

7. Cookies and similar technologies (non-Google)

Our website may use cookies and similar storage to keep essential preferences and to understand basic performance behavior. We do not embed external analytics or advertising scripts on this site.

• Required cookies: needed for basic preference storage and essential site behavior.
• Performance cookies: help us understand whether pages load and function properly (without targeting or ad profiling).

You can opt out of non-essential cookies by using the mechanisms described in Opt-out.

8. Retention

We keep personal data only as long as necessary for the purposes described in this Policy, including:

• Inquiry communications: typically retained for a reasonable period to ensure continuity, handle follow-ups, and keep records.
• Security logs: retained for shorter periods unless needed to investigate abuse or incidents.
• Cookie preferences: retained according to the cookie type and your settings.

We may retain data longer where required by law or to resolve disputes, enforce agreements, or protect rights.

9. Sharing and disclosures

We do not sell personal data. We may share data only when needed for the purposes described:

• Service providers: infrastructure, email delivery, or hosting providers that help us operate the website and communications (acting under instructions).
• Legal and safety: if required by law, court order, or to protect rights and safety.
• Business continuity: in case of reorganization, merger, or asset transfer, subject to appropriate safeguards.

10. International transfers

If data is transferred across borders, we take steps intended to maintain appropriate protection, which may include contractual safeguards and access controls. Transfer mechanisms depend on the service provider and applicable law.

11. Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is fully risk-free, so please use discretion in the information you send.

12. Your rights

Your rights may vary depending on your location and applicable law. They can include:

• Access to your personal data
• Correction of inaccurate data
• Deletion (where applicable)
• Restriction or objection to certain processing
• Data portability (where applicable)
• Withdrawal of consent (where processing is based on consent)

To exercise rights, contact us using the details in Section 3. We may need to verify your request to protect your data.

13. Children’s privacy

AxenHub is intended for general audiences and professional learning. If you believe a minor has provided personal data, please contact us to request removal.

14. Changes to this Policy

We may update this Policy from time to time. The “Effective date” below reflects the latest update. Continued use of the website means you have reviewed the updated Policy.

Effective date: February 14, 2026

AxenHub G.K.

1-8-1 Marunouchi, Chiyoda-ku, Tokyo 100-0005, Japan

+81 3-6700-1842

hello@axenhub.digital